level 2 meeting pg 2

pg 2
as for the way I have always naturally work, in the service and outside. I always look at ways to do my job better, I have 20 yrs. as a service adviser at automotive dealerships. I am the guy you take you car to and I find out what your car needs and why you came to the dealership for service or repairs. I then write up the repair order and then take that info to a technician and explain it to them, so I am the go between you and the mechanic. Then when he is done with his inspection or diagnosis I then translate that info to you the customer, and also inform you of any other things that the mechanic may suggest and I also check for recalls and check what maintenance may be due based on your mileage and or service records you provide. Now behind the scenes I check and pull parts that the tech may need to do the work, if additional work is needed I check prices and availability of parts and labor. and whether or not the repair can be completed that day or if needs to stay overnight or reschedule etc. then I also am writing up several other customers and doing follow up calls, making appointments, working with tech skill levels and making sure I have tech’s available for the repairs on the days that the repairs are to be performed…. and several other things. Constant training ongoing for the tech’s to keep up on new cars, but also on myself to keep up on all the new thing on the cars and how to operate all the functions of all the upgrade that are constantly changing with the automotive industry. So to keep up you have to break you day down into smaller group when you do your appoints in the mornings when customer drop off the cars, then time for the tech to diag and advise on repairs, the time to pull parts, get prices and avail. on all estimates for all my customers and time to then call and make arrangements for the repairs. all while still dealing with walk in customers and then getting ready for the afternoon customers, and keep in mind you have to do this with the highest respect for the customer, they write your paycheck, most service writers don’t realize that. In the Service Dept. Career, you’re paid based on how many hours you sell, (they want 2.5 hrs per R.O.,) your (customer satisfaction index) CSI score, and how busy you keep your tech’s. because if your not making money for the Dealership, you don’t because of all those add up to a point score type system, which varies from Dealers, So am always finding ways to streamline the way I work, smarter not harder, and ways to make more money for the dealership, (job security) and better pay. But ever since my back went out, I have had % major surgeries and now suffer from major nerve damage because the VA wouldn’t recognize my back injury from service so I had to have it done through my Insurance. And now I can’t work due to the nerve damage I can’t walk or stand unaided I have to lay down and keep my feet elevated, and on pain meds constant. So I am at home now except when I go to Dr. appts. or sometime I can get out with my wife for a drive short distances. not a lot of fun but it beats staying at home.